An IT support specialist is required to be highly skilled in all areas of the industry. Whether it’s software or hardware, this role involves communicating with both customers and in-house users. Candidates should possess strong verbal and written communication skills, good problem-solving skills, and be willing to learn new things. They should also be able to think creatively to solve unique problems. This role requires a high level of organization, as IT professionals must manage multiple projects and work under tight deadlines.