IT support refers to services which companies provide to customers of computer products or online technology services. In simple terms, IT support offers assistance regarding particular issues with a computer product, instead of providing proper training, modification or provision of the same. This enables the provider to save on costs while still meeting the customer’s requirements in the most efficient manner possible.

It is a common sight today to see numerous companies selling and offering computer support services online. This has paved the way for an increasing number of companies who deal with support services for computer products, laptops, desktop PCs, networking equipment and other tech products. A tech support manager, who is in charge of answering questions and providing assistance to customers, can be found anywhere. Common computer support services offered by most companies include repair of hardware, installation of new hardware, installation of software, security updates and programs, recovery of data, installation of software drivers, and setup of new computer systems. read more

Computer Support Specialist – What a Computer Specialist Does

IT support refers to the professional expertise provided to users of technological products or services. In simple terms, IT support offers help regarding particular issues with a computer software product or service, and not providing technical support, usually, either, of provision, customization or training of that product. To some IT support professionals, however, support is equated with training. They believe that training is only needed when IT support is rendered ineffective or serves no purpose – as is the case when the system is down for long periods of time. read more